Virtual Visits at Children's Hospital Los Angeles

Preparing for Your Secure Virtual Visit

Phần mềm chống xóc đĩa trên điện thoại di độngThere are now three easy ways to access your child’s virtual visit.

Through text or email

Phần mềm chống xóc đĩa trên điện thoại di độngOn the day of your appointment, you will receive an invitation to join the virtual visit either via text message or email, depending on which method you selected when you scheduled the virtual visit. The invitation will include a link to connect to your child's provider using our new platform.


Please note: The invitation may be sent to you several hours prior to your appointment. We recommend you join the visit 10 minutes before your child’s scheduled start time.

Through the MyChildren’sLA Patient Portal

If you are a registered member of the MyChildren’sLA Patient Portal, you can access your virtual visit directly on the portal through the ChildrensLA app.

Not a member? Find out how to join by clicking here. You will need the patient’s medical record number (MRN) to complete the process. You can find the MRN at the bottom of the visit summary you received after your last appointment. Following the submission of the enrollment form, your account will be verified by Health Information Management. You will receive an email to verify your account. 

Virtual Visit Tips

  • Before your child's visit, conduct a Tech Check to ensure your phone or device is ready: 
  • Make sure your device is charged or plugged in to a power source.
  • Use the fastest internet connection available. This will give you the best video quality.
  • Find a private space in a quiet, well-lit area. The area should be distraction-free (e.g., TV off and no other listeners nearby). 
  • Before starting your child's virtual visit, turn on overhead lights and block out light from windows using shades or blinds.
  • When prompted, please provide your phone number. We may need to call you back if the connection is poor or the video is disconnected.

Six Steps for a Successful Virtual Visit


Choose Device

Choose a device with a strong internet connection

Phần mềm chống xóc đĩa trên điện thoại di độngYou can participate in a virtual visit from a mobile device, like a smartphone or tablet, or from a laptop or desktop computer. It’s important that the device has strong connectivity to WiFi or cellular service so that the video and audio work smoothly during your virtual visit.

MyChildren'sLA Patient Portal

Sign up for the MyChildren'sLA Patient Portal

MyChildren'sLA allows you to securely communicate with your care team. Information about your visit can be found here. Visit the MyChildren'sLAPhần mềm chống xóc đĩa trên điện thoại di động page to learn more.


Complete a test

If you’re using a mobile device, you can download the Amwell app and complete a Amwell test. If you’re using a laptop or desktop computer, you can complete a test from your browser at . 

Quiet Location

Find a quiet location

Choose a quiet, secure location for the virtual visit. If the patient is under 18 years old, a parent, guardian or caregiver must be present during the virtual visit. 


Prepare for your virtual visit

Gather your medications, lab results, tests and any other information that your provider normally asks you to bring. Your provider will answer any questions you may have during your virtual visit, just like an in-person appointment.

Appointment Time

Join the virtual visit 10 minutes before your scheduled appointment time

Phần mềm chống xóc đĩa trên điện thoại di độngIn the visit invitation, click “Join.” When your provider is ready, he/she will join you and you will be able to see and hear him/her.